Page 10 - Trade Finance Profile
P. 10
SERVICE UNDERTAKING
• Best practice principals
• Regular operational meetings (Stakeholders/service providers)
• Approved Key Performance Indicator (KPI)
• Sanctioned Service Level Agreement (SLA)
• Agreed Standard Operations Procedure (SOP)
• Shipment Status Reports
• Purchase Order Management Systems (POMS)
• IT connectivity to and integration with the Importer/Exporter/Client
• Most competitive rates practice
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